Complaints · updated June 2026
If we fall short, we want to know.
Put your complaint in writing to info@newgenestates.co.uk or by post to Complaints — Newgen Estates Ltd, Suite 3, Metloc Business Centre, 37 Victoria Road, Romford RM1 2LH. Include your name, the property and a summary.
- 01
Acknowledged
Within 3 working days, with who's handling it.
- 02
Investigated
Formal written response within 15 working days.
- 03
Reviewed
Not satisfied? A senior team member issues a final response within 15 working days.
- 04
Independent redress
After our final response, or 8 weeks, refer to The Property Redress Scheme (member PRS058326).
The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH · theprs.co.uk